My Account

Start a return or exchange

Return to store

The Korean Fashion

Do you want to cancel your order? Please reply by Yes or No.

I'd like to cancel my order

Hello

If you want to change your address, open your order confirmation page and click the "Update Address" button.

I'd like to change my shipping address

Hello

Thanks for reaching out! We're happy to process a return or exchange for you.

Please check our full guide on how to exchange or return
https://help.thekoreanfashion.com/en-US/initiate-a-return-or-exchange-step-by-step-326369

Our return policy 
https://www.thekoreanfashion.com/pages/return-refund-policy

If you have any questions, please don't hesitate to reach out.

How to Return or Exchange  ?

How tall are you, and how much is your weight?

How do I pick the right size?

Returns & Exchange

Step by Step - Initiate an Exchange or a Refund

Initiate an Exchange or a Refund <a href="https://help.thekoreanfashion.com/fr-FR/initier-un-retour-ou-un-echange-326369" rel="noopener noreferrer" target="_blank">Fran&#xE7;ais</a> <a href="https://help.thekoreanfashion.com/fr-FR/initier-un-retour-ou-un-echange-326369" rel="noopener noreferrer" target="_blank">&#x1F1EB;&#x200D;&#x1F1F7;</a> &#xA0;<a href="https://help.thekoreanfashion.com/de-DE/retouren-oder-umtausch-veranlassen-326369" rel="noopener noreferrer" target="_blank">Deutsch</a> &#x1F1E9;&#x200D;&#x1F1EA;<hr> Initiate an ExchangePlease read our <a href="https://help.thekoreanfashion.com/en-US/returns-&amp;-exchange-325358" id="isPasted" rel="noopener noreferrer" target="_blank">policy</a> before you initiate an exchange or a refund1- Visit the return center<a href="https://returns.thekoreanfashion.com/" id="isPasted" rel="noopener noreferrer" target="_blank">https://returns.thekoreanfashion.com</a>2- Insert your order number and email&#xA0;and click &quot;Start a return&quot;&#xA0;Your order number can be found in your order confirmation email.( Please <a href="https://www.thekoreanfashion.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> if you can find them)<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2181-e4d4875d-aad6-4e2e-ab39-7ab91d403ab8.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>You can also change the language if you wish<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/Screenshot_2023-09-27_at_7.50.39_pm-06ae2329-def1-4491-a6b7-2ce08989fdb2.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>3- Choose the item that you want to exchange<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/Choose_item-ed3442d6-4963-4765-8897-878d4ea7aed8.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>Choose the reason for the return or exchange.<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2199-471cf3d8-7d5b-414f-bb14-e0d2edbb558c.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>4- Select &quot;Exchange for new size or color&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2185-e16d688c-235b-4ca2-ba2c-31eff96f9392.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>5- Select the size &amp; color that you would like to get and click &quot;Exchange item&quot; below.&#xA0;Note: Make sure that you don&apos;t choose the exact size you already received<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2186-feb0faba-ee21-4bd9-8625-dcd646c5a4c3.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>5- If you want to exchange more than one item, then you can repeat the steps above when selecting a new itemClick &quot;Continue with return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2187-8a037e36-d555-436a-b639-4f61949fd263.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>6- Review your Exchange/ Return information and click &quot;Submit return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2188-79f5d13c-c588-4a3a-9516-74e61fddd647.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>7- Once you click &quot;Submit return&quot; your exchange order will be created immediately.For USA customers only: The confirmation page below will allow you to use the QR code or print a label.<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2196-2888aac9-069d-4460-8cda-f0e4f8322629.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>Initiate a RefundSimilar to the steps above, you will return the items for a refund instead.Note: You can exchange and refund the items at the same request.1- Visit the return center<a href="https://returns.thekoreanfashion.com/">https://returns.thekoreanfashion.com</a>2- Insert your order number and email&#xA0;and click &quot;Start a return&quot;&#xA0;Your order number can be found in your order confirmation email.( Please <a href="https://www.thekoreanfashion.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> if you can find them)<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2181-e4d4875d-aad6-4e2e-ab39-7ab91d403ab8.jpg" style="width: 300px;" class="fr-fic fr-dii"><hr>3- Choose the item that you want to return for a refundPrices are in USD, but refunds will be made in the original currency you pay. Euros for example <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2198-1d1d8bdf-84b1-4d6b-aada-0e7137f33c39.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>Choose the reason for the return or exchange.<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2199-471cf3d8-7d5b-414f-bb14-e0d2edbb558c.jpg" style="width: 300px;" class="fr-fic fr-dii"><hr>4- Click on &quot;Return item&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2200-65e5b862-6b44-40a4-bbb5-d988e0efa8bd.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>5- If you want to return more than one item, then you can repeat the steps above when selecting a new item to return.Click &quot;Continue with return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2201-64381fab-8384-476f-8fba-38b235315d0d.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>6- Click &quot;Get $$&quot;&#xA0;Optional:&#xA0;We offer $10 extra if you choose Shop Now or store credit<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2202-8cc909c2-4364-4eec-a7e0-fcc8bae8efc0.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>7- Click &quot;Original Payment Method&quot;Note: You can choose&#xA0;Store credit&#xA0;and receive an extra $10Prices are in USD, but refunds will be made in the original currency you pay. Euros for example <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2218-09413e0e-3572-4a6f-ac20-7a55dbc64b49.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> <hr>8- Review your Exchange/ Return information and click &quot;Submit return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2219-f8939762-a67d-487c-a3e4-b3a63cae2a2a.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> 9- &#xA0;Once you click &quot;Submit return&quot; your return request will be created.<hr>For USA customers only: The confirmation page below will allow you to use the QR code or print a label.&#xA0;For customers outside the USA: Unfortunately, we do not provide our customers outside of the US with a return label due to a lack of carrier shipping accounts.To speed up your refund process, please let us know when sending the package to the address provided.A screenshot or a confirmation of receipt is sufficient.<hr>When will I get my refund?Our system will issue a refund automatically once the parcel tracking indicates &quot;Delivered&quot;&#xA0;to our warehouse in the USA.<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2196-2888aac9-069d-4460-8cda-f0e4f8322629.jpg" style="width: 300px;" class="fr-fic fr-dii">

Get more information

Returns & Exchange

Initiate a Return or Exchange - Step by Step

Get support