FREE Returns & ExchangeUpdated a few seconds ago

We offer FREE return shipping labels for customers in the United States, European Union, UK, and Australia. We’re expanding this service to more regions soon.

Countries with Local Warehouse for Returns:

• United State (New York)
• Canada
• United Kingdom
• France
• Germany (Rest of Europe can send to Germany)
• Ireland
• Italy
• Netherlands
• Belgium
• Poland
• Portugal
• Spain
• Australia
• New Zealand
• Canada
• UAE

Refund Policy: Return items within 14 days of delivery for a refund to your original payment method, excluding initial shipping costs of $6.99 (if applicable). Exceptions apply.

PayPal Note: Refunds via PayPal are issued as store credit (except for German customers). Why? PayPal punishes merchants for refunds, which adds up since returns are common in fashion—and we offer free returns! For orders under $100, feel free to use PayPal; above that, we recommend a credit card for easier refunds.

Security: Our site is 100% secure, powered by Shopify.

Before You Return:

• Defective or Incorrect Items: Eligible for refund or replacement. Contact us—return may not be needed.
• High-Value Refunds: For refunds over $300, return shipping isn’t free; costs are deducted due to higher expenses.
• Sale Items: Items bought at 50% off or more are final sale—no refunds or store credit.

Eligible Returns: Items must be:

• Returned within 14 days of delivery. (Exceptions may apply)
• Unused, unworn, unwashed, and unstained.
• In original packaging (plastic bags, tags attached).

Non-Refundable Items:

• Gift cards
• Jewelry (exchange only—e.g., for a different size)
• Accessories

Fees: No restocking fees. Refunds exclude original shipping costs of $6.99 (if charged).

Refund Options:

• Original payment method
• Store credit (includes a $10 bonus)

Refund Timing: Processed within 5-10 days of receiving your return. Check your account first; if missing, contact us.

Special Cases:

• Changed Your Mind?: Cancel before shipping.
• Wrong Item?: Refundable if damaged, incorrect, or not as described. Photos may be requested.
• Non-Delivered?: Refundable if it doesn’t arrive.

Prepare Your Return: Place items in their original plastic bags. Include a paper with your order number inside one bag only.

Exchange Steps (For refund steps, scroll down and skip this section)

Go to returns.thekoreanfashion.com. Enter your order number and email, then click Start a Return. Check your confirmation email for the number—contact us if lost. 

EU, UK , Australia Customers (Excluding USA): After submitting your return, get a free label at thekoreanfashion.ezireturns.com

Adjust language if needed:

Select the item:

Choose a reason:

Click Exchange for New Size or Color:

Select new size/color (different from original), then click Exchange Item:

Repeat for additional items, then click Continue with Return:

Review and click Submit Return. Exchange starts immediately:

EU Customers (Excluding UK): After submitting your return, get a free label at thekoreanfashion.ezireturns.com

Refund Steps

Mix refunds and exchanges in one request if needed.

Visit returns.thekoreanfashion.com. Enter your order number and email, then click Start a Return. Lost details? Contact us.

EU Customers (Excluding UK): After submitting your return, get a free label at thekoreanfashion.ezireturns.com

Select the item:

Pick a reason:

Click Return Item:

Repeat for more items, then click Continue with Return:

Click Get $$:

Select Original Payment Method or Store Credit (+$10 bonus). Refunds match your currency (e.g., Euros):

Review and click Submit Return: