Returns & Exchange

Eligibility for Returns and Exchanges

• Returns and exchanges are available.
• For defective items, wrong shipments, or if you received a damaged product through no fault of your own, contact us for a replacement or refund.

Free Returns & Exchanges

• Offered in the USA, UK, Germany, and Australia.
• European customers can send returns to our facility in Germany.
• A free return label is provided for US customers. For international returns outside these regions, please provide the tracking number or postage receipt.

Conditions for Return/Exchange

• Items must be unused, unworn, unwashed, and unstained.
• Must be returned in the original packaging.

Policy Duration

• Items are eligible for return or exchange within 14 days from the date of delivery.

Due to the PayPal refund limitation policy, orders paid by PayPal will be refunded in the form of store credit. Please consider using a credit card payment method.

Customers in Germany can use PayPal and get a refund for the returns.

Contact us If you cannot use the credit card payment method.

We apologize for any inconvenience.

• Our website is 100% secured and powered by Shopify. Learn more about our security here.

-You will receive the return address by email once you submit your return request.

-A refund excluding the original shipping costs, which are $6.99 ( if any )

Before submitting a return request, please read those notes:

1-Damaged, defective, or incorrect item received. If an item arrives and it's defective, damaged, or incorrect, it is eligible for a refund and may or may not need to be returned.  (Please contact us)

Special Conditions

• Jewelry and gift cards are non-refundable but can be exchanged (e.g., for different ring sizes without a return required).
• Sale items are final and cannot be returned or exchanged.
• Returns over $300 may incur deductions for label costs (US customers only).

How do I return?

Please read our guide on how to initiate a return or exchange

How to Initiate a Return or Exchange

1. Visit our return center: The Korean Fashion Returns Center
2. Enter your order number and email address.
3. Select the items you wish to return and confirm the details.

You have three options:

1- Refund.

2- Store Credit (Gift card).

3- Exchange.

A return label is free and available only for customers in the US at the moment. (You must use the shipping label we provide)

Please send us the tracking number or postage receipt for returns outside the USA to get your refund faster.

Please remember to keep the postage receipt as proof of your return goes missing on its way back to us.

• Place the items in their original plastic bags.

• Write down your order number on a piece of paper and insert it into one of the item bags.

Insert the paper inside any item bag ( Just one piece of paper )

Late or missing refunds (if applicable)

• First, recheck your bank account.

If you've done all of the steps above and still have not received your refund yet, please contact us at [email protected] or use the chat widget.

Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

How long will it take for my refund to be processed?

• Within 14 days from the date of delivery.
• In unused condition
• Unworn, unwashed, and unstained.
• In the original packaging ( plastic bags only)

We encourage you to keep using the same email address you used before when placing a new order to help establish a history with us.

 What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Jewelry ( can be exchanged for free )

Are there any hidden fees like re-stocking fees?

No, there are no re-stocking fees; the full amount you originally paid will be refunded, excluding the original shipping costs, which are $6.99 ( if any )

What are the refund options?

The following refund options are supported:

• Refund to original payment method.
• Refund to store credit (if applicable)

How do I ship back the items?

-All returns must be sent to us within 14 days of the issue date. The Korean Fashion reserves the right to refuse returns that are not received within a reasonable time frame.

-Returned items must be in their original packaging (the plastic bags only). Incomplete returns may be refused or disregarded. 

-The Korean Fashion is not responsible for items lost during return shipping. 

-Original shipping costs are non-refundable.

Refund

Refund Policy

Our policy lasts 14 days. Unfortunately, if 14 days have gone by since your purchase, we can’t offer you a refund or return.

• I changed my mind - You can cancel an order as long as it's not yet dispatched.  
• This is not what I ordered - If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two.
• It never arrived - If you don't receive an item you ordered, you are eligible for a refund.
• Defective or damaged - we will replace items if they are defective or damaged. 
• Additional non-returnable items: Gift cards, Accessories, and Jewelry. 

My question is not addressed...

If you have any queries regarding return or refund, reach out to us