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Returns & Exchange

Initiate a Return or Exchange - Step by Step

Step by Step - Initiate an Exchange or a Refund

Initiate an Exchange or a Refund <a href="https://help.thekoreanfashion.com/fr-FR/initier-un-retour-ou-un-echange-326369" rel="noopener noreferrer" target="_blank">Fran&#xE7;ais</a> <a href="https://help.thekoreanfashion.com/fr-FR/initier-un-retour-ou-un-echange-326369" rel="noopener noreferrer" target="_blank">&#x1F1EB;&#x200D;&#x1F1F7;</a> &#xA0;<a href="https://help.thekoreanfashion.com/de-DE/retouren-oder-umtausch-veranlassen-326369" rel="noopener noreferrer" target="_blank">Deutsch</a> &#x1F1E9;&#x200D;&#x1F1EA;<hr> Initiate an ExchangePlease read our <a href="https://help.thekoreanfashion.com/en-US/returns-&amp;-exchange-325358" id="isPasted" rel="noopener noreferrer" target="_blank">policy</a> before you initiate an exchange or a refund1- Visit the return center<a href="https://returns.thekoreanfashion.com/" id="isPasted" rel="noopener noreferrer" target="_blank">https://returns.thekoreanfashion.com</a>2- Insert your order number and email&#xA0;and click &quot;Start a return&quot;&#xA0;Your order number can be found in your order confirmation email.( Please <a href="https://www.thekoreanfashion.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> if you can find them)<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2181-e4d4875d-aad6-4e2e-ab39-7ab91d403ab8.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>You can also change the language if you wish<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/Screenshot_2023-09-27_at_7.50.39_pm-06ae2329-def1-4491-a6b7-2ce08989fdb2.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>3- Choose the item that you want to exchange<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/Choose_item-ed3442d6-4963-4765-8897-878d4ea7aed8.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>Choose the reason for the return or exchange.<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2199-471cf3d8-7d5b-414f-bb14-e0d2edbb558c.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>4- Select &quot;Exchange for new size or color&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2185-e16d688c-235b-4ca2-ba2c-31eff96f9392.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>5- Select the size &amp; color that you would like to get and click &quot;Exchange item&quot; below.&#xA0;Note: Make sure that you don&apos;t choose the exact size you already received<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2186-feb0faba-ee21-4bd9-8625-dcd646c5a4c3.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>5- If you want to exchange more than one item, then you can repeat the steps above when selecting a new itemClick &quot;Continue with return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2187-8a037e36-d555-436a-b639-4f61949fd263.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>6- Review your Exchange/ Return information and click &quot;Submit return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2188-79f5d13c-c588-4a3a-9516-74e61fddd647.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>7- Once you click &quot;Submit return&quot; your exchange order will be created immediately.For USA customers only: The confirmation page below will allow you to use the QR code or print a label.<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2196-2888aac9-069d-4460-8cda-f0e4f8322629.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>Initiate a RefundSimilar to the steps above, you will return the items for a refund instead.Note: You can exchange and refund the items at the same request.1- Visit the return center<a href="https://returns.thekoreanfashion.com/">https://returns.thekoreanfashion.com</a>2- Insert your order number and email&#xA0;and click &quot;Start a return&quot;&#xA0;Your order number can be found in your order confirmation email.( Please <a href="https://www.thekoreanfashion.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> if you can find them)<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2181-e4d4875d-aad6-4e2e-ab39-7ab91d403ab8.jpg" style="width: 300px;" class="fr-fic fr-dii"><hr>3- Choose the item that you want to return for a refundPrices are in USD, but refunds will be made in the original currency you pay. Euros for example <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2198-1d1d8bdf-84b1-4d6b-aada-0e7137f33c39.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>Choose the reason for the return or exchange.<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2199-471cf3d8-7d5b-414f-bb14-e0d2edbb558c.jpg" style="width: 300px;" class="fr-fic fr-dii"><hr>4- Click on &quot;Return item&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2200-65e5b862-6b44-40a4-bbb5-d988e0efa8bd.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>5- If you want to return more than one item, then you can repeat the steps above when selecting a new item to return.Click &quot;Continue with return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2201-64381fab-8384-476f-8fba-38b235315d0d.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>6- Click &quot;Get $$&quot;&#xA0;Optional:&#xA0;We offer $10 extra if you choose Shop Now or store credit<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2202-8cc909c2-4364-4eec-a7e0-fcc8bae8efc0.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>7- Click &quot;Original Payment Method&quot;Note: You can choose&#xA0;Store credit&#xA0;and receive an extra $10Prices are in USD, but refunds will be made in the original currency you pay. Euros for example <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2218-09413e0e-3572-4a6f-ac20-7a55dbc64b49.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> <hr>8- Review your Exchange/ Return information and click &quot;Submit return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2219-f8939762-a67d-487c-a3e4-b3a63cae2a2a.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> 9- &#xA0;Once you click &quot;Submit return&quot; your return request will be created.<hr>For USA customers only: The confirmation page below will allow you to use the QR code or print a label.&#xA0;For customers outside the USA: Unfortunately, we do not provide our customers outside of the US with a return label due to a lack of carrier shipping accounts.To speed up your refund process, please let us know when sending the package to the address provided.A screenshot or a confirmation of receipt is sufficient.<hr>When will I get my refund?Our system will issue a refund automatically once the parcel tracking indicates &quot;Delivered&quot;&#xA0;to our warehouse in the USA.<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2196-2888aac9-069d-4460-8cda-f0e4f8322629.jpg" style="width: 300px;" class="fr-fic fr-dii">

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Returns & Exchange

Initiate a Return or Exchange - Step by Step