Returns & Exchange Policy

Step by Step - Initiate an Exchange or a Refund

Initiate an Exchange or a Refund <a href="https://help.thekoreanfashion.com/fr-FR/initier-un-retour-ou-un-echange-326369" rel="noopener noreferrer" target="_blank">Fran&#xE7;ais</a> <a href="https://help.thekoreanfashion.com/fr-FR/initier-un-retour-ou-un-echange-326369" rel="noopener noreferrer" target="_blank">&#x1F1EB;&#x200D;&#x1F1F7;</a> &#xA0;<a href="https://help.thekoreanfashion.com/de-DE/retouren-oder-umtausch-veranlassen-326369" rel="noopener noreferrer" target="_blank">Deutsch</a> &#x1F1E9;&#x200D;&#x1F1EA;<hr> Initiate an ExchangePlease read our <a href="https://help.thekoreanfashion.com/en-US/returns-&amp;-exchange-325358" id="isPasted" rel="noopener noreferrer" target="_blank">policy</a> before you initiate an exchange or a refund1- Visit the return center<a href="https://returns.thekoreanfashion.com/" id="isPasted" rel="noopener noreferrer" target="_blank">https://returns.thekoreanfashion.com</a>2- Insert your order number and email&#xA0;and click &quot;Start a return&quot;&#xA0;Your order number can be found in your order confirmation email.( Please <a href="https://www.thekoreanfashion.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> if you can find them)<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2181-e4d4875d-aad6-4e2e-ab39-7ab91d403ab8.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>You can also change the language if you wish<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/Screenshot_2023-09-27_at_7.50.39_pm-06ae2329-def1-4491-a6b7-2ce08989fdb2.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>3- Choose the item that you want to exchange<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/Choose_item-ed3442d6-4963-4765-8897-878d4ea7aed8.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>Choose the reason for the return or exchange.<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2199-471cf3d8-7d5b-414f-bb14-e0d2edbb558c.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>4- Select &quot;Exchange for new size or color&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2185-e16d688c-235b-4ca2-ba2c-31eff96f9392.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>5- Select the size &amp; color that you would like to get and click &quot;Exchange item&quot; below.&#xA0;Note: Make sure that you don&apos;t choose the exact size you already received<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2186-feb0faba-ee21-4bd9-8625-dcd646c5a4c3.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>5- If you want to exchange more than one item, then you can repeat the steps above when selecting a new itemClick &quot;Continue with return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2187-8a037e36-d555-436a-b639-4f61949fd263.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>6- Review your Exchange/ Return information and click &quot;Submit return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2188-79f5d13c-c588-4a3a-9516-74e61fddd647.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>7- Once you click &quot;Submit return&quot; your exchange order will be created immediately.For USA customers only: The confirmation page below will allow you to use the QR code or print a label.<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2196-2888aac9-069d-4460-8cda-f0e4f8322629.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>Initiate a RefundSimilar to the steps above, you will return the items for a refund instead.Note: You can exchange and refund the items at the same request.1- Visit the return center<a href="https://returns.thekoreanfashion.com/">https://returns.thekoreanfashion.com</a>2- Insert your order number and email&#xA0;and click &quot;Start a return&quot;&#xA0;Your order number can be found in your order confirmation email.( Please <a href="https://www.thekoreanfashion.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> if you can find them)<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2181-e4d4875d-aad6-4e2e-ab39-7ab91d403ab8.jpg" style="width: 300px;" class="fr-fic fr-dii"><hr>3- Choose the item that you want to return for a refundPrices are in USD, but refunds will be made in the original currency you pay. Euros for example <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2198-1d1d8bdf-84b1-4d6b-aada-0e7137f33c39.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>Choose the reason for the return or exchange.<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2199-471cf3d8-7d5b-414f-bb14-e0d2edbb558c.jpg" style="width: 300px;" class="fr-fic fr-dii"><hr>4- Click on &quot;Return item&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2200-65e5b862-6b44-40a4-bbb5-d988e0efa8bd.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>5- If you want to return more than one item, then you can repeat the steps above when selecting a new item to return.Click &quot;Continue with return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2201-64381fab-8384-476f-8fba-38b235315d0d.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>6- Click &quot;Get $$&quot;&#xA0;Optional:&#xA0;We offer $10 extra if you choose Shop Now or store credit<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2202-8cc909c2-4364-4eec-a7e0-fcc8bae8efc0.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>7- Click &quot;Original Payment Method&quot;Note: You can choose&#xA0;Store credit&#xA0;and receive an extra $10Prices are in USD, but refunds will be made in the original currency you pay. Euros for example <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2218-09413e0e-3572-4a6f-ac20-7a55dbc64b49.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> <hr>8- Review your Exchange/ Return information and click &quot;Submit return&quot;<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2219-f8939762-a67d-487c-a3e4-b3a63cae2a2a.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> 9- &#xA0;Once you click &quot;Submit return&quot; your return request will be created.<hr>At the moment, return labels are available for customers in the following countries:<ul><li style="font-size: 16px;">USA</li><li style="font-size: 16px;">Australia</li><li style="font-size: 16px;">United Kingdom</li></ul>Unfortunately, we are unable to offer return labels to customers outside of the USA, Australia, and the United Kingdom at this time. This limitation is due to the absence of carrier shipping accounts. Please know that we are actively working on extending this service to include more countries. Thank you for your understanding.For USA customers only: The confirmation page below will allow you to use the QR code or print a label.&#xA0;To speed up your refund process, please let us know when sending the package to the address provided.A screenshot or a confirmation of receipt is sufficient.<hr>When will I get my refund?Our system will issue a refund automatically once the parcel tracking indicates &quot;Delivered&quot;&#xA0;to our return address<img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2196-2888aac9-069d-4460-8cda-f0e4f8322629.jpg" style="width: 300px;" class="fr-fic fr-dii">

Initiate a Return or Exchange - Step by Step

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Find all the information you need about our Return & Exchange policy, including how to request returns, process exchanges, and resolve any order issues quickly and easily.