&#xA0;<a href="https://help.thekoreanfashion.com/fr-FR/retour-et-echange-1153982" rel="noopener noreferrer" target="_blank">Fran&#xE7;ais</a> &#x1F1EB;&#x1F1F7; &#xA0; &#xA0;<a href="https://help.thekoreanfashion.com/de-DE/ruckgabe-und-umtausch-1153982" rel="noopener noreferrer" target="_blank">Deutsch</a> &#x1F1E9;&#x1F1EA; &#xA0; <a href="https://help.thekoreanfashion.com/it-IT/reso-e-cambio-1153982" rel="noopener noreferrer" target="_blank">Italiano</a> &#x1F1EE;&#x1F1F9; &#xA0; &#xA0;<a href="https://help.thekoreanfashion.com/es-ES/devolucion-y-cambio-1153982" rel="noopener noreferrer" target="_blank">Espa&#xF1;ol</a> &#x1F1EA;&#x1F1F8; &#xA0; &#xA0;&#x1F1EF;&#x200D;&#x1F1F5; <a href="https://help.thekoreanfashion.com/ja-JP/returns-and-exchanges-1153982" rel="noopener noreferrer" target="_blank">Japanese</a><hr><div style="font-family: Arial, Helvetica, sans-serif; font-size: 15px;">Free Returns &amp; Exchanges: We offer free return shipping labels for customers in the United States, European Union, UK, and Australia. We&#x2019;re expanding this service to more regions soon.Refund Policy: Return items within 14 days of delivery for a refund to your original payment method, excluding initial shipping costs of $6.99 (if applicable). Exceptions apply.PayPal Note: Refunds via PayPal are issued as store credit (except for German customers). Why? PayPal punishes merchants for refunds, which adds up since returns are common in fashion&#x2014;and we offer free returns! For orders under $100, feel free to use PayPal; above that, we recommend a credit card for easier refunds.Security: Our site is 100% secure, powered by <a href="https://www.shopify.com/security/pci-compliant" target="_blank">Shopify</a>.</div><table style="width: 300px; font-family: Arial, Helvetica, sans-serif; font-size: 15px;"><thead><tr><th style="width: 50%; text-align: center; background-color: #ccc;">You Return</th><th style="width: 50%; text-align: center; background-color: #ccc;">You Receive</th></tr></thead><tbody><tr><td>Defective or Incorrect Items: Damaged, faulty, or wrong items.</td><td>Replacement or refund</td></tr><tr><td>Items in Original Condition: Unused and as shipped.</td><td>Refund</td></tr><tr><td>Items for Exchange: Swap for a different size or color.</td><td>Free replacement</td></tr></tbody></table><div style="font-family: Arial, Helvetica, sans-serif; font-size: 15px;"> <hr>Before You Return:<ul><li>Defective or Incorrect Items: Eligible for refund or replacement. <a href="https://help.thekoreanfashion.com/en-US/contact" rel="noopener noreferrer" target="_blank">Contact us</a>&#x2014;return may not be needed.</li><li>High-Value Refunds: For refunds over $300, return shipping isn&#x2019;t free; costs are deducted due to higher expenses.</li><li>Sale Items: Items bought at 50% off or more are final sale&#x2014;no refunds or store credit.</li></ul><hr>Eligible Returns: Items must be:<ul><li>Returned within 14 days of delivery. (Exceptions may apply)</li><li>Unused, unworn, unwashed, and unstained.</li><li>In original packaging (plastic bags, tags attached).</li></ul><hr>Non-Refundable Items:<ul><li>Gift cards</li><li>Jewelry (exchange only&#x2014;e.g., for a different size)</li><li>Accessories</li></ul>Fees: No restocking fees. Refunds exclude original shipping costs of $6.99 (if charged).<hr>Refund Options:<ul><li>Original payment method</li><li>Store credit (includes a $10 bonus)</li></ul>Refund Timing: Processed within 5-10 days of receiving your return. Check your account first; if missing, <a href="https://help.thekoreanfashion.com/en-US/contact" target="_blank">contact us</a>.<hr>Special Cases:<ul><li>Changed Your Mind?: Cancel before shipping.</li><li>Wrong Item?: Refundable if damaged, incorrect, or not as described. Photos may be requested.</li><li>Non-Delivered?: Refundable if it doesn&#x2019;t arrive.</li></ul></div><hr><h2 style="text-align: center; font-family: Arial, Helvetica, sans-serif; font-size: 24px;" id="how-to-return-or-exchange">How to Return or Exchange</h2><div style="font-family: Arial, Helvetica, sans-serif; font-size: 15px;">Prepare Your Return: Place items in their original plastic bags. Include a paper with your order number inside one bag only.<img alt="Packing example 1" src="https://attachments.gorgias.help/z8QbV2PwkV6ogePy/hc/0eMnwxKGvPx9bDNo/2024092506-cf7d1a34-afe4-4aef-a397-e82c4f63ff02-7109c77b-4a72-4738-a174-dd2293aed419.png" class="fr-fic fr-dii"><img alt="Packing example 2" src="https://attachments.gorgias.help/z8QbV2PwkV6ogePy/hc/0eMnwxKGvPx9bDNo/2024092416-ef745093-ab0a-49c5-ba4d-9a34e226d5d6-0024b5d8-23f3-40f9-8334-d8c70decedcb.png" style="width: 332px;" class="fr-fic fr-dii"><img alt="Packing example 3" src="https://attachments.gorgias.help/z8QbV2PwkV6ogePy/hc/0eMnwxKGvPx9bDNo/2024092416-8ba19fcd-2e2c-41c7-bbf1-f856f8bbbf11-418d4265-bfd5-4152-a374-e10753adfca8.png" style="width: 333px;" class="fr-fic fr-dii"><h3 id> </h3><hr><h3 id="exchange-steps-for-refund-steps-scroll-down-and-skip-this-section">Exchange Steps (For refund steps, scroll down and skip this section) </h3>Go to <a href="https://returns.thekoreanfashion.com/">returns.thekoreanfashion.com</a>. Enter your order number and email, then click Start a Return. Check your confirmation email for the number&#x2014;<a href="https://www.thekoreanfashion.com/pages/contact-us" target="_blank">contact us</a> if lost.&#xA0;EU Customers (Excluding UK): After submitting your return, get a free label at <a href="https://thekoreanfashion.ezireturns.com/">thekoreanfashion.ezireturns.com</a> <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2181-e4d4875d-aad6-4e2e-ab39-7ab91d403ab8.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Adjust language if needed: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/Screenshot_2023-09-27_at_7.50.39_pm-06ae2329-def1-4491-a6b7-2ce08989fdb2.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Select the item: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/Choose_item-ed3442d6-4963-4765-8897-878d4ea7aed8.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Choose a reason: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2199-471cf3d8-7d5b-414f-bb14-e0d2edbb558c.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Click Exchange for New Size or Color: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2185-e16d688c-235b-4ca2-ba2c-31eff96f9392.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil">Select new size/color (different from original), then click Exchange Item: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2186-feb0faba-ee21-4bd9-8625-dcd646c5a4c3.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Repeat for additional items, then click Continue with Return: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2187-8a037e36-d555-436a-b639-4f61949fd263.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Review and click Submit Return. Exchange starts immediately: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2188-79f5d13c-c588-4a3a-9516-74e61fddd647.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>EU Customers (Excluding UK): After submitting your return, get a free label at <a href="https://thekoreanfashion.ezireturns.com/">thekoreanfashion.ezireturns.com</a><hr><h3 id="refund-steps">Refund Steps</h3>Mix refunds and exchanges in one request if needed.Visit <a href="https://returns.thekoreanfashion.com/">returns.thekoreanfashion.com</a>. Enter your order number and email, then click Start a Return. Lost details? <a href="https://www.thekoreanfashion.com/pages/contact-us" target="_blank">Contact us</a>.EU Customers (Excluding UK): After submitting your return, get a free label at <a href="https://thekoreanfashion.ezireturns.com/">thekoreanfashion.ezireturns.com</a> <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2181-e4d4875d-aad6-4e2e-ab39-7ab91d403ab8.jpg" style="width: 300px;" class="fr-fic fr-dii"> Select the item: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2198-1d1d8bdf-84b1-4d6b-aada-0e7137f33c39.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Pick a reason: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2199-471cf3d8-7d5b-414f-bb14-e0d2edbb558c.jpg" style="width: 300px;" class="fr-fic fr-dii"> Click Return Item: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2200-65e5b862-6b44-40a4-bbb5-d988e0efa8bd.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Repeat for more items, then click Continue with Return: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2201-64381fab-8384-476f-8fba-38b235315d0d.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Click Get $$: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2202-8cc909c2-4364-4eec-a7e0-fcc8bae8efc0.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Select Original Payment Method or Store Credit (+$10 bonus). Refunds match your currency (e.g., Euros): <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2218-09413e0e-3572-4a6f-ac20-7a55dbc64b49.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Review and click Submit Return: <img src="https://attachments.gorgias.help/uploads.gorgias.io/z8QbV2PwkV6ogePy/IMG_2219-f8939762-a67d-487c-a3e4-b3a63cae2a2a.jpg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> </div><hr>EU Customers (Excluding UK): After submitting your return, get a free label at <a href="https://thekoreanfashion.ezireturns.com/">thekoreanfashion.ezireturns.com</a><hr>Refund Timing: Issued within 7-10 days once tracking shows &#x201C;Delivered&#x201D; to us.<hr><h2 style="font-family: Arial, Helvetica, sans-serif;" id="still-have-questions">Still Have Questions?</h2><a href="https://www.thekoreanfashion.com/pages/contact-us" target="_blank">Contact us</a> for help with returns or refunds.

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