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Find answers to common inquiries in our General Questions section, covering topics like shipping, order processing, payments, and more to help make your shopping experience seamless
To cancel your order, you first need to access your order status page. You can do this in one of two ways:. Once you're on the order page, you can make changes like updating the shipping address, changing item details, or adding more items. If you n
Can I amend my order before it ships?. you can make changes to your order as long as your order has not been shipped out. Here’s what you can do:. Please refer to this guideline on how to edit your order.
If an item from your order is missing, we offer several convenient solutions:. Note: In some cases, the item might not be missing but rather under restocking. This means we are temporarily out of stock but actively working on replenishing it. We appr
Once the return and exchange window has closed, we are unable to modify or accept exchanges or returns. However, if there are exceptional circumstances, customers should contact us to check if any accommodations can be made.
If the tracking information shows that your order was delivered but you haven't received it, here are a few steps to take:. Sometimes, shipping companies can make mistakes. They might deliver your parcel to the wrong address or mark it as delivered b
Yes, you can request an exchange for a different size through our self-service return center. To start the exchange process, please follow the guide below:. Initiate a Return or Exchange - Step by Step
Orders are typically shipped within a standard time frame, which includes a processing period of 3-7 days for order verification, tailoring, quality checks, packaging, and shipment. Once your order is shipped, you will receive an email notification w
If your discount code has expired or is not working, please reach out to us and we will be happy to provide you with a new code to use on your purchase.
If the item you received is not the correct size, you can exchange it for free. We also offer the option of a gift card or a full refund as a gesture of apology for any inconvenience caused by the sizing error.
We’re sorry to hear that your item arrived damaged! Please follow the steps below, and we’ll ensure the issue is resolved as quickly as possible. If you’ve received an item that’s damaged or defective, please contact our customer support team. Be sur
If your order has been returned to the shipping company or postal service due to an address issue or failed delivery attempt, please follow these steps:. Confirm Your Shipping Address: Check if the shipping address you provided when placing the order
Currently, we only ship to the following countries
You can update your shipping address as long as your order has not been shipped out. If you need to update the shipping address after placing your order, follow these simple steps:. Accessing the Order Status Page. To make changes to your order, you
We understand that sometimes you may need to make adjustments to your order after it’s been placed. As long as your order has not been shipped out, you can modify it directly from the Order Status Page. Here are your options:. Update Your Shipping Ad
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