What should I do if I receive a damaged item?Updated 4 months ago

We’re sorry to hear that your item arrived damaged! Please follow the steps below, and we’ll ensure the issue is resolved as quickly as possible.

1. How do I report a damaged item?

If you’ve received an item that’s damaged or defective, please contact our customer support team. Be sure to provide the following details:

• The name of the damaged item (if not mentioned in your initial message).
• Photos of the damaged item, which will help us report the issue to our warehouse for quality control.

2. What options do I have for resolving this issue?

Once we’ve reviewed your report, you can choose one of the following solutions:

• Replacement: We can send you a replacement of the same item.
• Exchange: If you prefer, we can exchange the damaged item for a different product or size.
• Gift Card: You can opt for a gift card along with free shipping on your next purchase.
• Refund: If none of the above options work for you, we can process a full refund.

3. Do I need to return the damaged item?

No, you do not need to return the damaged item. We will handle the resolution without requiring you to send it back.

4. How quickly will my replacement or refund be processed?

Once we receive your confirmation on how you'd like to proceed, we’ll process your replacement or refund as quickly as possible. If you opt for a replacement, it will be dispatched immediately.

If you have further questions, feel free to contact our support team