Initiate a Return or Exchange - Step by StepUpdated 3 months ago
Initiate an Exchange or a Refund
Initiate an Exchange
Please read our policy before you initiate an exchange or a refund
1- Visit the return center
https://returns.thekoreanfashion.com
2- Insert your order number and email and click "Start a return"
Your order number can be found in your order confirmation email.
( Please contact us if you can find them)
You can also change the language if you wish
3- Choose the item that you want to exchange
Choose the reason for the return or exchange.
4- Select "Exchange for new size or color"
5- Select the size & color that you would like to get and click "Exchange item" below.
Note: Make sure that you don't choose the exact size you already received
5- If you want to exchange more than one item, then you can repeat the steps above when selecting a new item
Click "Continue with return"
6- Review your Exchange/ Return information and click "Submit return"
7- Once you click "Submit return" your exchange order will be created immediately.
For USA customers only: The confirmation page below will allow you to use the QR code or print a label.
Initiate a Refund
Similar to the steps above, you will return the items for a refund instead.
Note: You can exchange and refund the items at the same request.
1- Visit the return center
https://returns.thekoreanfashion.com
2- Insert your order number and email and click "Start a return"
Your order number can be found in your order confirmation email.
( Please contact us if you can find them)
3- Choose the item that you want to return for a refund
Prices are in USD, but refunds will be made in the original currency you pay. Euros for example
Choose the reason for the return or exchange.
4- Click on "Return item"
5- If you want to return more than one item, then you can repeat the steps above when selecting a new item to return.
Click "Continue with return"
6- Click "Get $$"
Optional: We offer $10 extra if you choose Shop Now or store credit
7- Click "Original Payment Method"
Note: You can choose Store credit and receive an extra $10
Prices are in USD, but refunds will be made in the original currency you pay. Euros for example
8- Review your Exchange/ Return information and click "Submit return"
9- Once you click "Submit return" your return request will be created.
For USA customers only: The confirmation page below will allow you to use the QR code or print a label.
For customers outside the USA: Unfortunately, we do not provide our customers outside of the US with a return label due to a lack of carrier shipping accounts.
To speed up your refund process, please let us know when sending the package to the address provided.
A screenshot or a confirmation of receipt is sufficient.
When will I get my refund?
Our system will issue a refund automatically once the parcel tracking indicates "Delivered" to our warehouse in the USA.