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Initiate a Return or Exchange - Step by StepUpdated 4 months ago
Initiate an Exchange or a Refund
Initiate an Exchange
Please read our policy before you initiate an exchange or a refund
1- Visit the return center
https://returns.thekoreanfashion.com
2- Insert your order number and email and click "Start a return"
Your order number can be found in your order confirmation email.
( Please contact us if you can find them)
You can also change the language if you wish
3- Choose the item that you want to exchange
Choose the reason for the return or exchange.
4- Select "Exchange for new size or color"
5- Select the size & color that you would like to get and click "Exchange item" below.
Note: Make sure that you don't choose the exact size you already received
5- If you want to exchange more than one item, then you can repeat the steps above when selecting a new item
Click "Continue with return"
6- Review your Exchange/ Return information and click "Submit return"
7- Once you click "Submit return" your exchange order will be created immediately.
For USA customers only: The confirmation page below will allow you to use the QR code or print a label.
Initiate a Refund
Similar to the steps above, you will return the items for a refund instead.
Note: You can exchange and refund the items at the same request.
1- Visit the return center
https://returns.thekoreanfashion.com
2- Insert your order number and email and click "Start a return"
Your order number can be found in your order confirmation email.
( Please contact us if you can find them)
3- Choose the item that you want to return for a refund
Prices are in USD, but refunds will be made in the original currency you pay. Euros for example
Choose the reason for the return or exchange.
4- Click on "Return item"
5- If you want to return more than one item, then you can repeat the steps above when selecting a new item to return.
Click "Continue with return"
6- Click "Get $$"
Optional: We offer $10 extra if you choose Shop Now or store credit
7- Click "Original Payment Method"
Note: You can choose Store credit and receive an extra $10
Prices are in USD, but refunds will be made in the original currency you pay. Euros for example
8- Review your Exchange/ Return information and click "Submit return"
9- Once you click "Submit return" your return request will be created.
At the moment, return labels are available for customers in the following countries:
- USA
- Australia
- United Kingdom
Unfortunately, we are unable to offer return labels to customers outside of the USA, Australia, and the United Kingdom at this time. This limitation is due to the absence of carrier shipping accounts. Please know that we are actively working on extending this service to include more countries. Thank you for your understanding.
For USA customers only: The confirmation page below will allow you to use the QR code or print a label.
To speed up your refund process, please let us know when sending the package to the address provided.
A screenshot or a confirmation of receipt is sufficient.
When will I get my refund?
Our system will issue a refund automatically once the parcel tracking indicates "Delivered" to our return address